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软件管理
Situation-Behavior-Impact (SBI) Feedback Model
作者:系统管理员
发布日期:2015-08-14
Situation: Describe the situation where the observed behavior occurred.
Behavior: Describe the person’s behavior – physical, observable action.
Impact: Share with the person the impact of their behavior on you and others present. 

Reinforcing Feedback
Situation: Describe the situation where the observed behavior occurred.
“Mack, today, during the meeting we had with the landowners

Behavior: Describe the person’s behavior – physical, observable action.
when you stood up and said we were there to help and wanted to hear their thoughts and ideas

Impact: Share with the person the impact of their behavior on you and others present.
I was pleased with your response and how the Service was represented. It shows that we’re not there to dictate and the meeting ended well. This is a nice 1st step for us.”

Redirecting Feedback
Situation: Describe the situation where the observed behavior occurred.
“Mack, today, during the meeting we had with the landowners

Behavior: Describe the person’s behavior – physical, observable action.
when you stood up and said there was no way in hell the Service would back down from its position and to just accept that fact

Impact: Share with the person the impact of their behavior on you and others present.
I was taken aback and disappointed in your response and how the Service was represented. As you know, the meeting ended because no one else was willing to re-engage in the discussions. This is a serious set-back for us in this endeavor.” 

评论 (6) -

Eric
2019-6-14 21:53:34 #

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Katherine Brown
2019-2-10 23:49:01 #

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Randy
2018-10-13 18:05:22 #

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Randy
2018-9-14 15:25:21 #

Hi, My name is Randy and I was looking at a few different sites online and came across your site wanghailiang.cn. I must say - your website is very impressive. I found your website on the first page of the Search Engine. Have you noticed that 70 percent of visitors who leave your website will never return? In most cases, this means that 95 percent to 98 percent of your marketing efforts are going to waste, not to mention that you are losing more money in customer acquisition costs than you need to. As a business person, the time and money you put into your marketing efforts is extremely valuable. So why let it go to waste? Our users have seen staggering improvements in conversions with insane growths of 150 percent going upwards of 785 percent. Are you ready to unlock the highest conversion revenue from each of your website visitors? TalkWithLead is a widget which captures a website visitor’s Name, Email address and Phone Number and then calls you immediately, so that you can talk to the Lead exactly when they are live on your website — while they're hot! Best feature of all, we offer FREE International Long Distance Calling! Try the TalkWithLead Live Demo now to see exactly how it works. Visit: https://www.talkwithlead.com/Contents/LiveDemo.aspx When targeting leads, speed is essential - there is a 100x decrease in Leads when a Lead is contacted within 30 minutes vs being contacted within 5 minutes. If you would like to talk to me about this service, please give me a call. We do offer a 14 days free trial. Thanks and Best Regards, Randy

Randy
2018-9-7 19:15:19 #

Hi, My name is Randy and I was looking at a few different sites online and came across your site wanghailiang.cn. I must say - your website is very impressive. I found your website on the first page of the Search Engine. Have you noticed that 70 percent of visitors who leave your website will never return? In most cases, this means that 95 percent to 98 percent of your marketing efforts are going to waste, not to mention that you are losing more money in customer acquisition costs than you need to. As a business person, the time and money you put into your marketing efforts is extremely valuable. So why let it go to waste? Our users have seen staggering improvements in conversions with insane growths of 150 percent going upwards of 785 percent. Are you ready to unlock the highest conversion revenue from each of your website visitors? TalkWithLead is a widget which captures a website visitor’s Name, Email address and Phone Number and then calls you immediately, so that you can talk to the Lead exactly when they are live on your website — while they're hot! Best feature of all, we offer FREE International Long Distance Calling! Try the TalkWithLead Live Demo now to see exactly how it works. Visit: https://www.talkwithlead.com/Contents/LiveDemo.aspx When targeting leads, speed is essential - there is a 100x decrease in Leads when a Lead is contacted within 30 minutes vs being contacted within 5 minutes. If you would like to talk to me about this service, please give me a call. We do offer a 14 days free trial. Thanks and Best Regards, Randy

Randy
2018-8-8 13:45:01 #

Hi, My name is Randy and I was looking at a few different sites online and came across your site mn-soft.com. I must say - your website is very impressive. I found your website on the first page of the Search Engine. Have you noticed that 70 percent of visitors who leave your website will never return? In most cases, this means that 95 percent to 98 percent of your marketing efforts are going to waste, not to mention that you are losing more money in customer acquisition costs than you need to. As a business person, the time and money you put into your marketing efforts is extremely valuable. So why let it go to waste? Our users have seen staggering improvements in conversions with insane growths of 150 percent going upwards of 785 percent. Are you ready to unlock the highest conversion revenue from each of your website visitors? TalkWithLead is a widget which captures a website visitor’s Name, Email address and Phone Number and then calls you immediately, so that you can talk to the Lead exactly when they are live on your website — while they're hot! Try the TalkWithLead Live Demo now to see exactly how it works. Visit: https://www.talkwithlead.com/Contents/LiveDemo.aspx When targeting leads, speed is essential - there is a 100x decrease in Leads when a Lead is contacted within 30 minutes vs being contacted within 5 minutes. If you would like to talk to me about this service, please give me a call. We do offer a 14 days free trial. Thanks and Best Regards, Randy

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