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管理
Situation-Behavior-Impact (SBI) Feedback Model
作者:系统管理员
发布日期:2015-08-14
Situation: Describe the situation where the observed behavior occurred.
Behavior: Describe the person’s behavior – physical, observable action.
Impact: Share with the person the impact of their behavior on you and others present. 

Reinforcing Feedback
Situation: Describe the situation where the observed behavior occurred.
“Mack, today, during the meeting we had with the landowners

Behavior: Describe the person’s behavior – physical, observable action.
when you stood up and said we were there to help and wanted to hear their thoughts and ideas

Impact: Share with the person the impact of their behavior on you and others present.
I was pleased with your response and how the Service was represented. It shows that we’re not there to dictate and the meeting ended well. This is a nice 1st step for us.”

Redirecting Feedback
Situation: Describe the situation where the observed behavior occurred.
“Mack, today, during the meeting we had with the landowners

Behavior: Describe the person’s behavior – physical, observable action.
when you stood up and said there was no way in hell the Service would back down from its position and to just accept that fact

Impact: Share with the person the impact of their behavior on you and others present.
I was taken aback and disappointed in your response and how the Service was represented. As you know, the meeting ended because no one else was willing to re-engage in the discussions. This is a serious set-back for us in this endeavor.” 

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